Most managers want a team of happy and fulfilled employees; however, there is no such thing as a perfect workplace in which every person is always 100 percent satisfied. When employee complaints come to your attention, use them as opportunities to make management adjustments and improvements to your workplace culture. Ready to transform your employees’ complaints into compliments? Here’s how!
Listen and take accountability.
Rather than instantly dismiss employees’ complaints, it’s essential to actively listen and take some accountability as a manager. When employees feel disgruntled, burnt out, or unhappy with a situation or set of circumstances, it’s your responsibility to take their concerns seriously and work towards a resolution. By exhibiting accountability, you’ll show your employees that you value them as members of your organization and care about rectifying any problems or issues they may be experiencing.
Provide the right resources and assistance.
When employees are dealing with struggles or challenging circumstances at work, part of the resolution should involve providing them with the necessary guidance and resources. For example, if an employee reports not having the proper support to fulfill their job’s responsibilities, you may instruct their manager to provide them with more training or mentorship. By taking action to specifically address an employee’s concerns, you can put them on the path to a more satisfying work experience.
Follow up and seek feedback.
Even once a solution is implemented, it’s important to follow up with staff and seek their feedback about the matter. Just because a problem appears to be addressed does not mean an employee feels a sense of resolution. Following up in the form of one-on-one meetings or simple calls to check in will show your staff that you care about their opinions and want to ensure they are satisfied with the outcome. If your employees still have concerns, this is the opportunity to re-evaluate and make management changes as needed.
While it’s not always an easy fix to reverse an employee’s attitude, following the practices above will improve employees’ trust and loyalty in your company, directly contributing to elevated morale and better staff retention.